Practical programs that restore,
protect & build employee TRUST.
Improve teamwork. Reduce staff turnover.
Attract great talent.
FC Marketing now has a brand new name, Fran Connelley Culture & Communications
to better reflect the work I’m doing and loving…hope you like the new site! - Fran
Fran has worked with
Why is Culture the #1 Priority?
If you're in disability, aged care or mental health, then your customer or client isn't looking for a transaction. They're looking for someone they can TRUST. If your front-line employees feel heard, valued and supported, so will your customers.
With a massive workforce shortfall, high staff turnover, rapidly increasing competition, two Royal Commissions and a pandemic, Culture has now become the key business driver in the Australian community services sector.
An active commitment to improving culture not only makes good business sense, it demonstrates that your values are more just than words.
"Fran understands the realities of the non-profit sector and the frontline employee experience. She ‘gets’ it and speaks our language." - Edward Birt, The Disability Trust
What's it like working with Fran?
Hear from Mark Kulinski, Chief Executive, Community Living Australia
and Chair, National NDS Workforce Committee.
The 5 Step Process
Our programs are based on a proven 5 step process.
It all begins with listening to your people. We conduct a deep dive analysis of your current culture to understand the key issues and patterns of thinking driving daily behaviours.
We then guide your team through the practical steps to develop a Culture Action Plan that is realistic, measurable and achievable.
Our approach is sensitive, collaborative and fully customised to suit your situation. We can support you all the way, or some of the way, depending on your needs.
“Authentic and knowledgeable. Fran understands the external policy and social landscape and has a natural ability to connect, motivate and inspire.“- Simone Power, Cerebral Palsy Support Network
The Discovery Program
Understand your key culture issues
Get to the heart of the employee experience
Includes Culture Assessment Report
The Bringing the Brand Alive Program
Engage your people in a culture building methodology
Understand actual cultural patterns in your workplace
Craft a compelling Employee Value Proposition
Collaborate to create a practical Culture Action Plan
With great case studies and interviews, Fran’s first book, How to Thrive Under the NDIS, covers the sustainability challenge of the new funding model.
Her second book, Workplace Culture and the NDIS, outlines a marketer’s approach to organisational change. Her 5 step process builds an authentic, living brand and a high performance, values based culture.
The companion Workbook (PDF only) includes practical exercises, templates and videos to help you apply Fran’s methodology.
“Insightful and practical. 'Workplace Culture & the NDIS' is an important book. It adds considerable value to the reader allowing them to use this resource at the coal face of day-to-day organisational development.”
- Prof. David J Gilchrist