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12 Interesting things from last week's Delivering Disability Services Conference

Thanks for subscribing to my database this year! As a small thank you I wanted to share my top 12 ‘take-aways’ from the Delivering Disability Services conference held in Sydney last week. (Some of these are evidence based facts, some are just my opinion based on the content.). I hope you find it helpful: 

  1. More than half the delegates comprised interstate disability providers keen to hear the NSW experience. Many were surprised just how different the NDIS is in NSW compared with their own home state. (From personal experience, the frontline reality of the NDIS is very different in each location: WA, SA, NSW, Vic, regional NSW and regional Qld. )

  2. A vibrant organisational culture is the single most valuable competitive differentiator “the key strategic pillar”. (Fabulous to hear so many leaders repeating this fundamental truth!)

  3. Adaptive organisations are decentralising their decision making and org structures.

  4. There are 23 allied health professionals for every 100,000 Australians. Anecdotal evidence indicates there is a 9-12 month wait in regional Victoria to see an allied health professional. (Clients in western NSW tell me it's 6 months!)

  5. 200,000 people are on the waitlist for social housing across Australia. System reform is a must.

  6. Competition for workforce between the aged care and disability sectors will become extreme as the NDIS continues to roll out

  7. To date $3.65b has been committed to SIL (1/3 of NDIS expenditure!).

  8. The pervasive mindset that NFPs can’t generate a surplus needs to change. A sustainable business model for any NFP is one that generates a surplus that can be reinvested in the mission. (In my opinion, this is impossible within the current, unrealistic NDIS pricing model. This pricing is the single greatest threat to quality and supply.)

  9. Delivering social outcomes is all about ROI. Don’t confuse investment with costs.

  10. Creating meaningful employment for people with disabilities has to get more funding and public attention.

  11. There are more than 100 types of dementia. It is a symptom of a brain disease, not a disease. In 20 years, 1 in 3 Australians will have dementia - now it’s 1 in 5.

I managed to chair and present on the first day without catastrophic incident. :) 

Thanks again for all your support this year, whether it’s buying my book, liking my posts or attending my workshops. I will never take it for granted. I’m taking a longer Xmas break this year so I can make some progress on my next book. (I’m closing up on 21/12 and returning on 28/1/19.) 

Until then, my sincere best wishes for a peaceful, happy Christmas for you and your family!


PS. It’s my personal mission to help more organisations survive the NDIS, so that people with disabilities and their families will actually have a choice. So if you need a strategic marketing plan, a cultural change program or 1:1 phone coaching then email to book in a free phone chat in 2019.


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