This presentation was delivered on 29th July 2021 at the ‘Driving Transformational Change in Aged Care’ conference of COTA and ACSA members. It covers the impacts of the NDIS and the pandemic on the current operating environment in the Australian disability sector and practical lessons in workplace culture that can be learnt from the recent experience.​

Topics covered include:​

• 5 reasons why culture is the key business driver in disability

• The critical link between the employee and customer experience

• A Framework for building TRUST.

• Case study in remote communications best practice: Marathon Health